Tuesday, January 27, 2009

Use of search exponentially increasing

One of the difficult aspects of many higher ed websites is designing the navigation to function correctly. Multiple audiences, various departments and decentralized design and development make this a difficult, if not impossible, hurdle.

Fortunately, navigation is quickly becoming second-rate as users turn to search engines to find the content they are after. A report from eMarketer today (recaping a TNS report) shows that 89% of internet users are using search. 89%. Those with broadband are much more likely to use search: 95%. Searching is more popular than checking the weather, paying bills, watching YouTube or visiting a social network.

This quickly brings up the need for robust search capabilities on our sites. Are users forgoing the complicated navigational schemes created and massaged for years in design committees and using search to find what they are looking for? This report would indicate the trend moving in that direction.


This highlights the need for strategies around:

  1. Search Engine Optimization - are your pages indexed correctly in the search engines?
  2. Site search - Is this available, and if so without effort (don't hide a search box behind a click).
  3. Site search analytics - a goldmine of data waiting to be discovered. How often are searches taking place, and what is being searched for? Most importantly, are users finding what they are looking for?

Tuesday, November 4, 2008

Track mentions of your Institution

Perspctv is a tool that aggregates twitter, blog and news posts related to any topic. A great use is to find mentions of your school on the web:

http://www.perspctv.com/q/unl


A nice feature is too also compare number of mentions for various terms. So if you wanted to compare the competition, you could simply change your search to include multiple terms (separated by commas):

http://www.perspctv.com/q/university+of+colorado,university+of+kansas,university+of+nebraska

The graphs and data visualization pieces for the comparison tool are strong. Good site to bookmark!

Monday, October 6, 2008

HighEdWeb 2008 Session - Session Converstations happening on Plurk

UPDATE: More topics added on Tuesday @ 10:45AM
UPDATE: More topics and users added on Tuesday @ 9:30AM.

UPDATE: More topics and users added @ 2:00PM.

Many of the sessions from this year's conference have been tracked on Plurk. Cross conversations from various attendees have started contribute to these conversations. Take a look at these conversations here:

If you're here (or even if you're not), join in the conversations. Ask questions and we'll ask the speakers for you.

For those un-initiated into Plurk, it's similar to Twitter, but with threaded conversations. Therefore, it's suited for conference conversations on the fly. Check it out and get started at plurk.com. Conference attendees to follow and join in conversations with:
I'll try to add more as I see them come up. If you want on the list, add your plurk handle to this plurk thread.

HighEdWeb 2008 Session - Creating A College Style Guide

Jesse Racine was the presenter, from a college outside of Chicago (didn't catch the name).

To prepare for this presentation, a survey was sent out to hundreds of institutions asking about use and existence of style guides:

  • 64% have a style guide
  • 49% have never updated
Web style guides are used to create consistency and uniformity for the user. Think about it, would you trust a document that was inconsistent with the expected online experience? The style guide creates the rules and regulations for campus developers to follow in order to protect user experiences and define standards. The style guide also helps deter dancing chickens from arriving on the homepage.

What is involved in the web style guide:
  • Editorial Style
  • Visual Style guide (college requirements)
  • Secret Web sauce
Many style guides exist online. For instance, here is our style guide.

How do you go about doing this?
Step 1 - Get managerial buy-in
Without it, your efforts will fall short. In our political world of higher ed institutions, without buy-in from above the style guide will be squashed by the first manager/dean with other interests.

Step 2 - Create a committee
Get help with this. Many different ideas and examples exist on campus. Find out what the common needs are, mash them up with the institution needs and filter the results.

Step 3 - Determine the audience
Find out who you are building this for. Who will be building the pages and adding to content? What information do you need to give to them, how should you send it, etc... Different users demand different levels of detail.

Step 4 - Defining Content
Branding, grammer and punctuation and helpful. This goes back to the initial steps, find out what is needed, what your audience needs and create. You also need to apply the web-specific layer.

Step 5 - Distribute and get feedback
Find out what you did great, and what others probably don't like. Don't sweat the unlikes as long as you have supporting arguments for each case. Revolve these arguments around standards and user experience.

The presenter showed their style guide, which was a large pdf. I'll have a reply on this later, but I'll just say this seems like a failure to finish the project.

HighEdWeb 2008 Session - Social Networking [The Game Changer]

This session is presented by OmniUpdate. To be honest, had I known before selecting the session, I wouldn't have attended. I'm not a fan of vendor "solutions," but nonetheless they have filled a need in the market in one way or another, so let's see what they have to say.

Lance Merker, the CEO of OmniUpdate is the presenter.

In theory, Social Network started when man first existed. The campfire created the first social stickiness by giving many something in common to discuss and create groups around (physically). Throughout history, many inventions added to the social grouping; with none greater than the internet. "The greatest single platform ever created to allow to allow for social networking," Lance Merker.

Three Killer Apps on the Internet:

  1. Email
  2. The Web
  3. Social Network (goes beyond just the web)
Social networks are more than just the websites, they are the defining identities. The groups and like-mindedness extend beyond what is displayed in the browser.

How did we get to this realm when social networking is the primary focus of our prospective and current students?
Our students have grown up with technology - cell phones, email, text messaging, personal laptop. Check out the Pew Internet report on Teens and Social Media.

What do social networks replace?
Email: a new messaging system is fundamental to social networking.
Chats: same as email.
Blogs: status is updates are quicker/easier.
Photo & Video albums/sharing: Why do you need a youtube/flickr account? If your purpose is to share with your friends, then why not use Facebook?

Public vs. Private Social Networks
With public networks, all content is open to the world (unless steps are taken to create private content). Facebook, MySpace are public social networks. They allow institutions to create pages for your public information.

Private Social Networks
Ning is the best example. Lance discussed examples like HighEd and UWEBD. Only a small portion were members of both networks. Only a handful have a private social network for their institution.

What can you do right now?
  1. Assign responsibilities - You need a social network manager. The tools are easy to use, they don't require a significant amount of resources to begin. You need to funnel through a person/group with the responsibility to oversee the connections.
  2. Participate - Figure out how all this works. Don't read about it, do it. There isn't a magic bullet out there, but many clues. The only way to find out is to participate.
  3. Connect everything - Use the easy and available tools first. With RSS you can add news/events to each of the networks.
To wrap up the presentation, Lance walked through some quick how-tos for signing up and creating social networks.

Lance did a great job presenting social networks. He tied back the theories and philosophies of social network back to real-life throughout history. In actualtity, social networks have been around since the begining of time, however the digital existence has brought it to mainstream reality. He spent five minutes creating a Facebook page and a Ning site. These tasks are simple.

The best item to take away from this presentation is the idea of connecting all areas. In other words, use the content you already have to fill out the social network. You might have news, events, photos available on RSS or iCal feeds. Leverage these to add to the social networks. Before you start, assign responsibility. Find out who will be in charge of this and give him/her the resources needed to get started and participate.

Sunday, October 5, 2008

On my way to Springfield, MO

Off to the HighEdWed 2008 conference. If you are heading there as well, I look forward to meeting with you. We'll have some great chats.

I'll post interesting and new things on the blog as they come up through the conference. Last year, CMS and portals were the unofficial themes. I'm looking forward to seeing what the themes will be this year.

If you're not going, you can stay updated through the many channels:

Tuesday, September 23, 2008

Social Networking amongst College Students

Emarketer.com just released some data on college students and their use of social networks. As higher ed enthusiasts, these numbers are not new, nor are they groundbreaking, but they do serve as more proof when making the arguments for the way the world wide web has changed from a push-driven marketing engine, to a community driven, CRM 2.0 realm.

For starters, here is the data, in a graphical format, comparing social network usage frequency for the last three years:

Social Network Graph

Notice how the majority indicated they use a social network for various tasks at least once a day. What sort of tasks are they doing?

Social network activities

The typical aspects of a social network: communication and interactivity. A key take away: less than 2% use a micro-blogging tool. While I enjoy Twitter, it has a long way to go before it can proves its usefulness and effectiveness in a college student's repertoire.